I can't watch it ?

Trying to watch the course that I paid for not working

i have passed this on to management to take a look thanks for the message

Gus, what device(s) are you using, and what app' and/or browser - that's kinda important information because there are a LOT of options out there...

For example, some older "smart" TVs don't support some media players - my "smart" TV is around 5 years old, but it doesn't support the specific media software used by my preferred motorsport provider, although it's fine for everything else - I have to use a PC to decode it then send it to the TV.

Hi Gus, I'd suggest you try watching the courses using the latest version of Chrome as a browser. We find this to be the most stable and reliable. If you can't get it sorted out then please email support@hpacademy.com and one of the team will try and get to the bottom of what's going on. This is certainly not a common issue we have so I'm sure we can get you up and running!